About Load Assist
Load Assist is Australia's trusted freight marketplace, connecting shippers with verified carriers for efficient, transparent, and reliable logistics solutions.
Our Mission
To revolutionise freight logistics in Australia by creating a seamless digital marketplace that empowers shippers to find reliable carriers, and carriers to grow their businesses — all with transparent pricing, real-time visibility, and secure payments.
Our Story
Load Assist was born out of a simple observation: the Australian freight industry was ripe for digital transformation. Small and medium-sized businesses struggled to find reliable carriers, while independent carriers and small fleets had difficulty filling their trucks efficiently.
We set out to build a platform that solves both problems — providing shippers with access to a vetted network of carriers and giving carriers a steady stream of quality loads. Our marketplace model ensures competitive pricing through transparent quoting, while our escrow payment system protects both parties.
Today, Load Assist serves thousands of businesses across Australia, from local retailers shipping pallets to enterprises moving full truckloads. We continue to invest in technology and partnerships to make freight logistics simpler, faster, and more affordable for everyone.
Our Values
Trust & Safety
Every carrier on our platform is verified with insurance, licensing, and safety checks. We protect both shippers and carriers with secure escrow payments.
Transparency
No hidden fees, no surprises. Clear pricing, real-time tracking, and open communication between all parties throughout every shipment.
Community
We're building a community of reliable logistics professionals. Our rating and review system ensures quality service for everyone.
Innovation
Leveraging technology to simplify freight logistics — from instant quoting to real-time GPS tracking and automated payment processing.
Excellence
We hold ourselves and our partners to the highest standards. Continuous improvement drives everything we do.
Reliability
On-time pickups, safe deliveries, and consistent service quality. Our platform helps carriers and shippers build lasting, dependable partnerships.
Our Team
Operations Team
Logistics Experts
Our operations team brings decades of combined experience in Australian freight and logistics, ensuring smooth platform operations.
Technology Team
Engineering & Product
Our engineers build and maintain the platform that powers thousands of shipments, with a focus on reliability, speed, and ease of use.
Support Team
Customer Success
Available to help with any questions or issues, our support team ensures both shippers and carriers have the best possible experience.
Ready to Transform Your Freight Experience?
Join thousands of Australian businesses using Load Assist to simplify their logistics.