Contact Us
Have a question or need assistance? Our team is here to help. Reach out to us through any of the channels below.
Multiple Ways To Reach Us
Where We Operate
We cover freight movements right across the country.
Australia — every state and territory
Business Hours
Our support team is available during these hours.
Mon–Fri: 8:00 AM – 6:00 PM AEST
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Frequently Asked Questions
How do I get started as a shipper?
Register for a free account, complete your profile, and post your first job. Verified carriers see it on the board and submit quotes you can compare side by side — price, rating and history together.
How do I register as a carrier?
Create an account, then complete verification — business identity, goods-in-transit insurance, and registration, roadworthy and permit documents for each vehicle. Once approved you can browse jobs and quote.
How does payment work?
Payments are processed securely through our escrow system powered by Stripe. Funds are held safely until the delivery is confirmed, protecting both parties.
What areas does Load Assist cover?
Every Australian state and territory, metro and regional. Jobs can be posted on any lane in the country, and carriers set the regions they operate in.
How do I raise a dispute?
You can raise a dispute through your booking details page. Our team will review the case and work with both parties to reach a fair resolution.
Is there a fee to use Load Assist?
Registration is free for both shippers and carriers. A platform fee applies when a booking is confirmed, and it scales with job size — 10% under $250, 9% up to $1,000, and 7% above that. See our Payment Terms for details.