Contact Us
Have a question or need assistance? Our team is here to help. Reach out to us through any of the channels below.
Visit Us
Our head office is located in Sydney CBD.
123 Logistics Way, Sydney, NSW 2000
Business Hours
Our support team is available during these hours.
Mon–Fri: 8:00 AM – 6:00 PM AEST
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How do I get started as a shipper?
Simply register for a free account, complete your profile, and post your first job. You'll receive competitive quotes from verified carriers within hours.
How do I register as a carrier?
Create an account, complete the KYC verification process (including insurance and licensing), and start browsing available jobs in your area.
How does payment work?
Payments are processed securely through our escrow system powered by Stripe. Funds are held safely until the delivery is confirmed, protecting both parties.
What areas does Load Assist cover?
We operate across all Australian states and territories, covering both metro and regional areas. Our carrier network continues to expand every day.
How do I raise a dispute?
You can raise a dispute through your booking details page. Our team will review the case and work with both parties to reach a fair resolution.
Is there a fee to use Load Assist?
Registration is free for both shippers and carriers. A small platform fee is included in the transaction when a booking is confirmed. See our Payment Terms for details.